Airbnb says a third of its customer support is now handled by AI in the U.S. and Canada

February 13, 2026 at 10:12 PM

By Sarah Perez

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Airbnb has shifted a third of its North American customer service to its AI agent, CEO Brian Chesky said.

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Airbnb has shifted a third of its North American customer service to its AI agent, CEO Brian Chesky said. Airbnb says a third of its customer support is now handled by AI in the U.S. and Canada. Stay informed with the latest developments and expert analysis on this important story.

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Airbnb has shifted a third of its North American customer service to its AI agent, CEO Brian Chesky said.

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